Phoenix Safety Services Ltd is committed to achieving Quality and to complying with the requirements of ISO 9001:2015 as well as continually improving the effectiveness of the business systems.
It is the aim of the company to ensure that services provided meet or exceed customer’s requirements and expectations, and are supplied to the agreed specifications.
Quality is meeting the customer’s requirements:
both externally and internally for all services and products all of the time
total involvement of each employee and associate total management commitment
customer and supplier working together
Quality is achieved by:
- conforming to requirements prevention not detection
- getting it right first time every time
- measuring quality performance (including costs)
The management will continually review the Business Systems System to ensure continued suitability and effectiveness. Objectives are agreed by top management and reviewed as required. The results of all reviews shall be recorded and will include details of the review findings, conclusions and any corrective and preventive actions required.
Signed by: Douglas Ross,